News
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
By the end of August, we will send out customer letters to our customers with a Basic Electricity, Influencer, or…
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Our customer service is currently unusually busy
Our customer service is currently receiving a high volume of queries via phone, email, and chat. We will respond to…
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Our customer communication is partially electronic – Read about the alternatives we offer
Our customer letters are sent out in electronic form to a large part of our customers. The terms of the…
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Another Gas Engine Power Plant Under Construction: Vaasan Sähkö’s Share Nearly 50%
The plant to be built in Lappeenranta will bring much-needed flexibility to the energy system. As part of a joint…
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Customer letters to district heating customers
At the end of June we will send a customer letter to our district heating customers. The letter contains the…
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Electronic communication for district heating customers
We are working to provide an increasing share of our customer communications in digital format. In practice, this mainly means…
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Occasional system slowness in concluding contracts
Due to a national update of the information exchange system that was done earlier, system slowness may disrupt concluding electricity…
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Some of our customer have received the same price letter twice – No actions needed
Some of our customers have accidentally received the same price letter twice. No action is required from the customers, and…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
By the end of May, we will send out customer letters to our customers with a Basic Electricity, Influencer, or…
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Prices for services will be updated 1 June 2026
Our prices for services will be adjusted at the beginning of June. This applies, for example, to copies of invoices…