Open weekdays 8-16
For the time being you can contact our customer service only online and by phone.
Frequently asked questions
Your electricity bill depends on how much energy you use, how many people are living in the house, if you have old or new appliances and so on. Also the age of the house is, how big it is and what kind of heating is used are factors that contribute. There are many little things you can do to lower the use of electricity, from turning down the heat to making sure appliances you buy have a low energy efficiency category.
The electricity bill consists of three parts: the distribution charge, the price of the electricity and taxes.
Your local network company will charge you for the distribution of electricity according to its price list.
Your electricity bill includes the price of electrical energy and its transmission, as well as taxes.
The price of electrical energy is also referred to as its sales price and it is affected by many factors determined by the market, such as production costs and power exchange prices. Only the part of the electricity bill accounting for electrical energy can be put out to competitive tender, as all the other parts have fixed rates.
The local electrical network company which owns the region’s distribution network takes care of the distribution. The distribution price for electricity cannot be put out to tender. The Energy Authority monitors the price of electricity distribution and makes sure it is at a reasonable level.
You pay electricity tax for your electricity consumption. Your local electrical network company charges you electricity tax in connection with the price for distribution. The company then pays the electricity tax forward to the state.
The tax consists of excise duty on electricity and a strategic stockpile fee. The Finnish electricity tax model has two categories and is based on the Act on Excise Duty on Electricity and Certain Fuels (1260/96). Electricity users are divided into two tax brackets depending on the type of consumer.
Value added tax
Electrical energy, distribution, electricity tax and the strategic stockpile fee are subject to value added tax. This VAT rate is 24 per cent.
General electricity is suitable for homes with no electric heating or with low electricity consumption, which mainly takes place in the daytime. The price of general electricity is the same regardless of the time of day or season. General electricity is a product that usually fits homes in blocks of flats and terrace houses, detached and semi-detached houses heated with oil, wood or ground heat as well as holiday homes.
Night-time electricity is suitable for homes and premises that use electric heaters and that consume a lot of electricity at night. Night-time electricity comes in two price ranges, daytime and night-time prices, with night-time electricity being more affordable. This product is intended for customers whose current metering is based on the time division of day/night.
Season-rate electricity is suitable for properties that consume a lot of electricity, mainly in the summer. Season-rate electricity comes in two price ranges, a price for winter weekdays and other times, with other times being more affordable. This product is intended for customers whose current metering is based on the time division of winter weekday/other times.
You probably live within the distribution district of Vaasan Sähköverkko. Your local network provider will continuously take care of distributing the energy to your home and charge for it.
The basic charge is something that the distribution company collects to be able to maintain the network at all times. In other words, it hasn’t got much to do with how much energy you use.