Services from June 1, 2026

ServiceAs self-service onlineFrom customer service
Billing, printing & reporting
Invoice copy afterwardsFree of charge€8.00 /invoice
Interval requested by the customer€10.00 /invoice
Invoice or balance breakdown€10.00 /pc
Change of billing interval€5.00 (free once a year)
Consumption certificate, consumption history (district heating)€10.00 /pc
Consumption certificate (electricity)€18.00 /place of use
Digital copy of contract confirmation€5.00 /pc
Paper copy of contract confirmation€12.00 /pc
Impl. of Consolidated invoicing (min. 1 h) €45.00 /h
Other tasks billed by the hour (min. 1 h)€55.00 /h
Reimbursement of incorrect payment, depending of payment method€5.00–9.00 /reimbursement
Free of charge on the following bill or to bank account
Delay in payment
Payment reminder, consumers€5.00 /reminder (VAT 0%)
Payment reminder, corporate clients€12.00 /reminder (VAT 0%)
Late payment interestaccording to the Interest Act
Collection visit at the customer’s address€50.00 /visit
Energy cut-off, consumers *)
€50.00 (VAT 0%)
Energy cut-off, corporate clients€62.75
Reconnection of energy *)€62.75
Energy consulting
Monitoring your own energy consumption in the Online service or mobile applicationFree of charge
Borrowing energy consumption meter
Free of charge
Meter can be borrowed from the City library in Vaasa.
The prices include VAT 25.5%.
*) The local distribution company’s transaction fees will be charged for the disconnection and reconnection of electricity performed as a collection measure in energy supply outside our network area.

Prices, District heating services

other prices

Terms