News
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Customer letters to district heating customers
At the end of June we will send a customer letter to our district heating customers. The letter contains the…
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Electronic communication for district heating customers
We are working to provide an increasing share of our customer communications in digital format. In practice, this mainly means…
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Occasional system slowness in concluding contracts
Due to a national update of the information exchange system that was done earlier, system slowness may disrupt concluding electricity…
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Some of our customer have received the same price letter twice – No actions needed
Some of our customers have accidentally received the same price letter twice. No action is required from the customers, and…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
By the end of May, we will send out customer letters to our customers with a Basic Electricity, Influencer, or…
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Prices for services will be updated 1 June 2026
Our prices for services will be adjusted at the beginning of June. This applies, for example, to copies of invoices…
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The electricity tax will increase from April 1
Due to a legislative change, the strategic stockpile fee, a part of the electricity tax, will increase on April 1,…
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New features in our online service and mobile app – Discover the updates
We are continuously developing our digital services, and during the beginning of this year, we have made several updates and…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
By the end of February, we will send out customer letters to our customers with a Basic Electricity, Influencer, or…
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Consumption data almost in real time in our services – Update for customers in our own network area
You can now view your consumption data in the Vaasan Sähkö mobile app and online service almost in real time.…