News
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Temporary issue with the display of consumption data and invoices – the problem is being fixed
A temporary issue is affecting the correct display of consumption data and invoices. The problem is currently being fixed. Once…
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Some of our customer have received the same price letter twice – No actions needed
Some of our customers have accidentally received the same price letter twice. No action is required from the customers, and…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
By the end of May, we will send out customer letters to our customers with a Basic Electricity, Influencer, or…
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Prices for services will be updated 1 June 2026
Our prices for services will be adjusted at the beginning of June. This applies, for example, to copies of invoices…
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The electricity tax will increase from April 1
Due to a legislative change, the strategic stockpile fee, a part of the electricity tax, will increase on April 1,…
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New features in our online service and mobile app – Discover the updates
We are continuously developing our digital services, and during the beginning of this year, we have made several updates and…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
By the end of February, we will send out customer letters to our customers with a Basic Electricity, Influencer, or…
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Consumption data almost in real time in our services – Update for customers in our own network area
You can now view your consumption data in the Vaasan Sähkö mobile app and online service almost in real time.…
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Our customer service is currently unusually busy
Our customer service is currently receiving a high volume of queries via phone, email, and chat. We will respond to…
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Changes in the terms of use of our digital services
We have made minor changes to the terms of use of our digital services. The changes will not weaken your…