Our customer service is very busy

We are sorry for not being able to serve you as fast as usual. Many people are scratching their heads over energy related things at the moment.

This is how you can reach us as soon as possible:

1.Seek information on our web page

2. Check your energy contract and bills on our mobile app (also available in English) or Online service (in Finnish or Swedish)

  • You can easily postpone the due date on your bill by using our Online service
  • If you wish to become our customer you can get your energy contract fastest by doing it online
  • New electricity contract & change of product to a current customer:
    • Vaasan Sähköverkko’s area here
    • Other regions of Finland: change of product or new contracts via telephone.

3. Call us to reach us faster

  • Being on hold might take a long time. We recommend you to leave us a call request by phone instead of waiting.
  • Please leave us only one call request.
  • We aim to get back to you within the next 3 business days.

4. Please use our digital services only for matters that are not urgent

  • All messages are handled in order of arrival. Unfortunately it might take some time for us to get back to you.

At the moment our telephone lines are open on weekdays from 10 am to 4 pm. We are taking some time to answer call requests and messages during early mornings.

Regarding District heating and Vaasan Sähköverkko errands our service times are normal. Check out the contact details here.

FAQ - check them out!

We have collected answers to some topical questions.

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