News
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Consumption data almost in real time in our services – Update for customers in our own network area
You can now view your consumption data in the Vaasan Sähkö mobile app and online service almost in real time.…
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Our customer service is currently unusually busy
Our customer service is currently receiving a high volume of queries via phone, email, and chat. We will respond to…
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Changes in the terms of use of our digital services
We have made minor changes to the terms of use of our digital services. The changes will not weaken your…
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Customer letters going out to district heating, Basic Electricity, Influencer, and Wind Power customers
By the end of November, we will send out customer letters to our district heating customers, as well as customers…
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The price of district heating will rise starting from January 1, 2026
Starting January 1, 2026, the new energy fee for district heating will be €68.06/MWh. The increase to the current energy…
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Temporary error in the payment of invoices: Read how to solve the problem when paying
Updated: 14 October at 10:50 AM Some of our customers have encountered problems paying their invoice. At this moment we…
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We are transitioning to a 15-minute electricity market
Starting October 1, 2025, the electricity market across the EU will begin pricing electricity in 15-minute intervals. For customers of…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
Within a week, we will send out customer letters to our customers with a Basic Electricity, Influencer, or Wind Power…
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Some of our customers have received the same payment reminder twice
Due to a technical problem, a small number of our customers have received duplicate payment reminders. We ask you to…
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Momentary failure in updating of consumption data fixed
The momentary failure in updating customers’ consumption data has now been fixed and customers’ consumption data is again visible in…