News
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Customer letters going out to district heating, Basic Electricity, Influencer, and Wind Power customers
By the end of November, we will send out customer letters to our district heating customers, as well as customers…
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The price of district heating will rise starting from January 1, 2026
Starting January 1, 2026, the new energy fee for district heating will be €68.06/MWh. The increase to the current energy…
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Temporary error in the payment of invoices: Read how to solve the problem when paying
Updated: 14 October at 10:50 AM Some of our customers have encountered problems paying their invoice. At this moment we…
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We are transitioning to a 15-minute electricity market
Starting October 1, 2025, the electricity market across the EU will begin pricing electricity in 15-minute intervals. For customers of…
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Customer letters going out to Basic Electricity, Influencer, and Wind Power customers
Within a week, we will send out customer letters to our customers with a Basic Electricity, Influencer, or Wind Power…
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Some of our customers have received the same payment reminder twice
Due to a technical problem, a small number of our customers have received duplicate payment reminders. We ask you to…
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Momentary failure in updating of consumption data fixed
The momentary failure in updating customers’ consumption data has now been fixed and customers’ consumption data is again visible in…
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Customer letters going out to Exchange or Basic Electricity, Influencer, and Wind Electricity customers
Within a week, we will send out customer letters to our customers with an Exchange or Basic Electricity, Influencer, or…
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Our online service has been updated – manage your electricity contracts easily online
You can modify the renewed service to meet your needs. The user interface is clear and modern – managing your…
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We have switched to partially electronic customer communication
Our customer letters are now sent out in electronic form to a large part of our customers. The terms of…