Services

Billing and reporting services
Invoice copy afterwards2.00 €/invoice
Interval requested by the customer8.00 €/invoice
Invoice or balance breakdown8.00 €/pcs
District heating consumption certificate, information on consumption history8.00 €/pcs
Consumption certificate (max. 5 electricity meters)18.00 €/pcs
Delay in payment
Payment reminder (Note: VAT 0%)5.00 €/reminder (VAT 0%)
Late payment interestaccording to the Interest Act
Collection visit at the customer’s address50.00 €/visit
Energy cut-off, consumers *)
50.00 € (VAT 0%)
Energy cut-off, businesses62.75 €
Reconnection of energy *)62.75 €
Energy consulting
Monitoring your own energy consumption in the Online service or mobile applicationincluded in the customership
Borrowing an energy consumption meterincluded in the customership
Advisory services of an energy expertincluded in the customership
The prices include VAT 25.5%.
*) The local distribution company’s transaction fees will be charged for the disconnection and reconnection of electricity performed as a collection measure in energy supply outside our network area.

See district heating service prices

Services from June 1, 2026

ServiceAs self-service onlineFrom customer service
Billing, printing & reporting
Invoice copy afterwardsFree of charge€8.00 /invoice
Interval requested by the customer€10.00 /invoice
Invoice or balance breakdown€10.00 /pc
Change of billing interval€5.00 /change
Consumption certificate, consumption history (district heating)€10.00 /pc
Consumption certificate (electricity)€18.00 /place of use
Digital copy of contract confirmationFree of charge€5.00 /pc
Paper copy of contract confirmationFree of charge
when printed by customer
€12.00 /pc
Impl. of Consolidated invoicing (min. 1 h) €45.00 /h
Other tasks billed by the hour (min. 1 h)€55.00 /h
Reimbursement of incorrect payment, depending of payment method€5.00–9.00 /reimbursement
Free of charge on the following bill or to bank account
Delay in payment
Payment reminder, consumers€5.00 /reminder (VAT 0%)
Payment reminder, corporate clients€12.00 /reminder (VAT 0%)
Late payment interestaccording to the Interest Act
Collection visit at the customer’s address€50.00 /visit
Energy cut-off, consumers *)
€50.00 (VAT 0%)
Energy cut-off, corporate clients€62.75
Reconnection of energy *)€62.75
Energy consulting
Monitoring your own energy consumption in the Online service or mobile applicationFree of charge
Borrowing energy consumption meter
Free of charge
Meter can be borrowed from the City library in Vaasa.
The prices include VAT 25.5%.
*) The local distribution company’s transaction fees will be charged for the disconnection and reconnection of electricity performed as a collection measure in energy supply outside our network area.

other prices

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