Temporary error in the payment of invoices. We are investigating the cause.

Updated: 10 October at 4 PM

We are currently investigating the reason why some of our customers have encountered problems paying their invoice. We also investigate whether the problem arises regardless of which bank the customer has, and if the problem is bank-related.

You do not need to report the fault to our customer service.

Update: Cause and how to pay the bill

At the moment it seems as if the root cause is the recent change regarding payments in the banking sector.

Under the new instant payment rules, banks will need to verify that the beneficiary’s IBAN and name match in order to alert the payer to possible mistakes or fraud before a transaction is made.

Under the new banking rule, it seems, some banks’ systems do not accept parallel company names. The Vaasan Sähkö Group uses parallel names in Finnish and Swedish.

If you have problems paying the bill because of a possible mismatch between the receiver’s name and account number, you can try any of the solutions below:

1. If you have checked that the account number responds to the one on your bill, you can accept the bill to be paid, even if you receive a notification about a mismatch.
2. If the company name of the receiver is in Swedish on your bill, you can use the Finnish name instead (see below):
   
   Vasa Elektriska Försäljning Ab = Vaasan Sähkö Myynti Oy (electricity bill)
   Vasa Elektriska Ab = Vaasan Sähkö Oy (district heating bill)
   Vasa Elnät Ab = Vaasan Sähköverkko Oy (network service bill)
3. You can ask your bank for assistance.

As the payment receiver, we will also do our best to advance a solution.

Thank you for your patience, while we are working on solving this problem. We apologize for unnecessary headaches it might have caused.

We will update this customer notice when we receive more information.