At the beginning of October, we introduced the industry’s new electricity sales terms (SME 2024), which enable electronic customer communication more extensively than before. We are now able to send messages concerning electricity contracts electronically. If you wish, you can still continue with paper-based communication.
N.B. This does not change the way we send you your invoice.
If you want to continue to receive messages on paper by mail, it is possible at no extra charge. Let us know about your wish using this form. N.B.! At the moment, the form only applies to letters related to electricity contracts. Please read the Q&A below for more information.
Here you will find answers to the most common questions:
I want to receive electricity contract letters electronically in the future. What should I do?
If we know your valid email address, you don’t need to do anything. We will send future letters related to the contract, such as messages concerning prices or terms, to your email.
I want to continue to receive letters on paper in the mail. What should I do?
Notify us of your wish to continue with paper-based communication using this form or by calling us. If you don’t have an e-mail address, you don’t have to inform us about your choice to continue with paper-based communications.
Are both methods of communication free of charge?
Yes, both paper and electronic communications are free of charge.
How do I check my email address?
You can check the email address we have on file for you in the Vaasan Sähkö app. In the app, go to My info/Contacts. In the Email field, you will see the email address that you have provided. Please note that it may be different from the username you specify for the app.
Will this change how I receive my invoice?
No, it will not change how you receive the invoice.
How do I notify you if my email address is old or incorrect?
You can contact our customer service about this.
Where can I view and edit my preferences regarding customer communications?
At the moment, nowhere. We will develop e-services as a whole so that in the future you could easily modify your own customer communication preferences and channels. However, at the moment we only offer the response form to fill out if you prefer to receive our messages on paper by mail.
Does the choice I make apply to all customer communications?
Currently, the choice only applies to messages concerning the electricity contract, which so far have been received by letter. These include, for example, price announcements and changes to terms. However, we aim to expand electronic communications so that in the future they could apply to other letters from our Group.