The Electricity bill and payments

If you are worried about not being able to pay your electricity or district heating bills, contact us before the due date. We will try to find a solution for you.

If the due date has not expired

• We can extend the due date if you contact us in time. How much the due date can be extended depends on your situation and what kind of solution is optimal.

If the due date has passed

• Contact Vaasan Sähkö’s payment services.
• If your bill has already been transferred to debt collection, please contact the debt collection company to sort things out.

Read more here.

We recommend e-invoicing to all our customers. 

We deliver bills electronically as e-invoices and email bills to the Kivra and OmaPosti services. Your e-invoice will arrive in your online bank, whereas Kivra and OmaPosti are electronic mailboxes used through an app, where you can also easily pay your bill. The email bill will arrive as an email. 

For corporate customers, we recommend e-invoicing for businesses. 

However, if you prefer not to get your invoice electronically, we can send you a paper bill by mail or you can make a direct debit agreement with your bank. 

With direct debit, you can pay your bills without online banking. If you choose direct debit, we will send the invoicing details by mail well before the due date, and simultaneously send the payment details directly to your bank. With a direct debit contract, you authorize the bank to pay the bill on your behalf. The bank will pay your bill automatically from your account on the due date. 

Please note that it is no longer possible to pay your invoice on site at our customer service. 

For business customers, we recommend e-invoicing. 

We deliver bills electronically as e-invoices and email bills. E-invoices are sent directly to your company’s billing software or online bank. Email bills are sent through email. 

If electronic billing is not a suitable payment method for your company, you can also choose a paper bill. 

You can decide how often you want to be invoiced.

• At least 6 bills per year.
• No more than 12 bills per year.

E-invoice is a convenient way to receive and pay your bills compared to paper invoices. You will receive your e-invoice in your online bank, where you can easily read, pay, and archive it.

You can set up an e-invoice agreement conveniently in your online bank. All you need is your customer number and the billing reference, which you can find at the top of the first page of your latest electricity or district heating bill.

1. Log in to your online bank.
2. Follow your bank’s instructions and order a new e-invoice. Select the correct invoicing company: Vaasan Sähkö Oy (district heating), Vaasan Sähkö Myynti Oy (electricity bill), or Vaasan Sähköverkko Oy (if it is a network service invoice, i.e., only an electricity transmission bill).
3. Enter your customer number and billing reference (a series of numbers) as your identification details. Remember also to choose the correct invoice type – electricity bill or district heating bill.
4. If you do not wish to approve each invoice separately, select automatic payment.
5. Check the details and save.

Your next invoice may still arrive in paper form, but after that, your e-invoices will be sent directly to your online bank, where they will also be archived.

Please note that for business customers, the only available electronic invoicing method is e-invoicing.

Switch your paper invoice to an email invoice by ordering it online or by contacting us.

With the email invoice, you will receive a virtual barcode, which makes paying the invoice very easy. If you wish to save the invoice to your device or print it, you will also find the invoice as a PDF file via a link in the email containing the invoice.

Please note that by ordering an email invoice, you will simultaneously cancel the paper invoice.

When you start using Kivra, either as an app or via the Kivra website, you will be able to receive, pay, and archive all your bills through the service. Using Kivra is free of charge for you, and you can enable the service easily and securely.

Here’s how to do it

1. Download the Kivra app from your phone’s app store or go to the website at kivra.fi.
2. Register for the service using your online banking credentials or mobile certificate. After this, you’ll receive your Kivra user ID.
3. Once you have enabled the service, you will automatically receive invoices sent to you by Vaasan Sähkö in the app or in your user account if you use the browser version. You can also pay your bills easily through the service.

Please note that you will no longer receive, for example, paper invoices if you switch to the service. If you use the service for other invoices but still wish to receive invoices from Vaasan Sähkö in another way, you can remove Vaasan Sähkö from your senders in the service.

No more overdue paper invoices or forgotten due dates!

When a new invoice arrives in Kivra, you will also receive a notification by email. Please remember to confirm your email address during registration. If you are using the mobile app, you will get a push notification on your phone when a new invoice lands in Kivra.

Read more about using Kivra

When you start using OmaPosti, either as an app or through the website oma.posti.fi, you can receive, pay, and archive all your bills in the service. Using OmaPosti is free for you, and you can activate the service easily and securely.

How to do it

1. Download the OmaPosti app from your phone’s app store or go to posti.fi/en/omaposti.
2. If you don’t already have a Posti user account, create one. Be prepared to verify your identity. Continue to OmaPosti. On your first use, choose the settings that suit you. You can change these settings later.
3. Once you have activated the service, you will automatically receive invoices sent to you by Vaasan Sähkö in the app or in your user account if you use the browser version. You can also easily pay bills through the service.

Please note that you will no longer receive the invoice on paper if you switch to the service. If you use the service for other bills but still want to receive Vaasan Sähkö invoices in another way, you can remove Vaasan Sähkö from the list of senders in the service.

No more overdue paper bills or forgotten due dates!

When a new bill arrives in OmaPosti, you will also receive an email notification. Please remember to confirm your email address during registration. If you use the mobile app, you will get a push notification to your phone when a new bill arrives in OmaPosti!

Read more about using OmaPosti

If your company or housing company is using the PEPPOL system and you have chosen e-invoice as the billing method, we will automatically send your invoices via the PEPPOL e-invoicing platform.

An electricity bill contains plenty of information that has to be there because of laws and decrees, which is why there is so much more to it than just the amount to be paid.

A bill consists of two parts. The first part is a summary of the various services and payment details. This includes

• the place of electricity use
• the period of electricity consumption
• the date of the bill
• the amount and due date
• direct payment information, if that is your payment method of choice
• the reference number, that is invoice-specific. Please pay attention to this when paying the bill in your online bank.

The second part of the invoice shows the billing period, unit prices and energy quantities. ​This part includes:

• your energy consumption (kWh)
• the Basic charge and unit rates separately for electricity sales and/or distribution*
• electricity tax charged for electricity distribution*
• any other payments, such as late payment interest and amounts
• information about payments and annual electricity consumption.

*) If your electricity distribution company is Vaasan Sähköverkko, our invoice also contains details about the distribution. If you live within any other distribution area, you will receive a separate bill for distribution.

If you live in Vaasan Sähköverkko’s distribution area, you will receive a bill from us even if you change your electricity supplier. Regardless of the electricity supplier, the local electricity network company will continue to be in charge of the distribution of electricity and the related billing. You cannot choose your electricity distribution company. 

You can easily postpone the due date of your invoice in our Online service. The service can be used in Finnish, Swedish, and English. If the due date can be changed, this is shown next to the unpaid bill. 

You can change the due date of a bill if you do so before the due date, you have no other unpaid bills, and you have not already changed the due date of the specific bill. 

You can postpone the due date yourself for a maximum of 60 days and if the invoice is less than 500 euro. For more credit, please contact our payments services.

If you are getting your bill as an e-invoice, remember to also change the due date in your online bank. Read more here. 

Yes, you can submit a request to change your language preference to English. Once the request has been processed by our customer service, we will send all invoices and customer letters from Vaasan Sähkö Group to you in English.