New meters for our district heating customers

Our partner Elvera, who is responsible for the installation of the meters, will contact our customers when the meter replacement is approaching. They will suggest an installation time that you can either accept or reject. If the suggested time is not suitable for you, you can suggest a new time for the installation.

In detached and semi-detached houses, the customer must be at home at least to ensure that the installer has access to the technical room where the district heating meter is located.

For the installation work to go as smoothly as possible, we ask you to remove any extra objects from the room where the district heating meter is located. This will create good working conditions for the installer.

The meter replacement is estimated to take about 2 hours and it will cause a 30–60-minute break in the heat distribution.

If the meter replacement appointment you have booked does not suit you, you can contact our partner responsible for installations, Elvera, by calling the number 01 7570 7053.

The new district heating meter or its installation is free of charge to our customers.

The district heating meter will have to be replaced, as the current meters will not function anymore when the 2G network, through which the remote reading of current meters works, will be shut down in Finland in the next few years. The district heating meter will be replaced with a new one so it will function also in the future.

The technology of the current remote reading feature will reach the end of its service life when the 2G network is shut down in Finland in the next few years, and remote reading of consumption data would no longer be possible with the current meters. The new energy meters are equipped with technology that no longer requires a separate remote reading feature.

Once the new meter has been installed, it is a good idea to check that it is functioning as expected and that there is no leakage. If you notice anything out of the ordinary, please contact our customer service immediately by calling 06 324 5340 on weekdays from 8 a.m. to 4 p.m., or 06 324 5555 at other times.

If you have any questions about your new district heating meter, you can contact the customer service of Vaasan Sähkö’s district heating by calling 06 324 5340.