Use our app to view your energy consumption data!
In the Vaasan Sähkö app and online service you can actively follow your own energy consumption, your invoices and contract information whether you are an electricity our district heating customer.
Mobile App and online service
Following your consumption and making even small changes in your consumer habits can give you significant savings. It’s easier to get savings when you are familiar with where and when energy is consumed in your household.
In our mobile app and online service, you can check your consumption data by the hour and also compare it with the situation, for example, a month or a year ago. The consumption data is available from all your places of use.
download Vaasan sähkö mobile app
- Use your bank credentials or a mobile certificate to enable the app
- You can log in with the same user-id to our online service and mobile app
- The mobile app can be used by both consumer and corporate customers.
Log in to our online service
- Log in to the online service with the user-id you’ve created or register with your bank credentials
- The service is available for consumer, corporate and housing company customers.
Manage your energy matters easily with the app
Consumption reports covering time periods from hours to years
You can even track electricity consumption and its costs on an hourly basis. Monitoring consumption makes it easy to find ways of reducing your energy bills.
Easy comparison
Compare your consumption with previous years and outdoor temperatures. You can use the app to view consumption data for periods ranging from the previous day to three years ago.
What’s gone wrong?
Check for faults and outages in the Vaasan Sähköverkko area.
Experiences of the Vaasan Sähkö mobile app
“Information is easy to find in the app. Looks cool and nicely finished. Doesn’t freeze. PIN/fingerprint/facial recognition a good feature. “
“For me, the application is easy to use and gives us Vaasan Sähkö customers more opportunities to manage our own power consumption. I view this as important from the ecological and financial perspective. ”
“Outage reports are also a good addition to the service. More outages are likely due to the greater frequency of storms, at least in the Vaasa archipelago.”
Give us feedback — we are continuously developing the app
frequently asked questions
Why are banking credentials required for registration?
We need to verify who you are so that you can view your information in the app. Strong authentication is implemented using Telia’s authentication service, and your banking credentials will not be passed on to us at any stage of the authentication process.
Authentication or username creation fails
If you’re having trouble with authentication, please try again later.
If authentication succeeds but username creation fails, please contact our customer service.
Login fails
Check that you’ve entered your username and password correctly. If necessary, you can also request a new password via the Forgot your password? link.
Please note that our online service was renewed on 1.4.2025. With the update, the old usernames will no longer work, and you will have to register again. If you are a user of the mobile application, you can log in to the service with the application’s login information.
Only a white/gray screen appears when I log in to the app
The problem concerns Android 10 and 11 phones. To fix this, you need to delete the app details:
- Press the app icon until a separate menu appears.
- Select “Application Details”.
- Select “Storage”.
- Select “Delete Data“
- Close the app, and try signing in again.
I’ve forgotten my password, but I didn’t get a password reset message
It may take up to 15 minutes to receive the reset message. The message may also have ended up in the spam folder.
If you still don’t receive or find the message, you have probably not yet registered as a user, or you may have used a different email address when registering. If you do not remember which email address you registered with or your email address has changed, please contact our customer service.
Why can’t I see my contract?
In the app, you can see the contracts in which you are a contract customer or contract partner. If you can’t see your information when you log in to the online service for the first time, it may help to log out and back in.
Your contracts may also be under different customer numbers. Change the customer number and check the contracts with different customer numbers. In the application, customer numbers can be found in the upper right corner, in the online service in the lower left corner.
Why do I see two different contracts for the same address?
Your electricity contract always consists of two parts: the contract you have concluded with Vaasan Sähkö and the contract you have concluded with Vaasan Sähköverkko. The Vaasan Sähkö contract applies to the energy you use, while the Vaasan Sähköverkko contract applies to electricity transmission.
Why’s there a delay in updating my consumption data?
You see your consumption data in the app with a delay of one or more days, as your consumption data is retrieved from remotely readable meters once a day. Unfortunately, it’s not possible to monitor consumption in real time.
Your consumption data is received by us from your distribution company. Occasionally, there may be delays in the delivery, which is why the data may be missing or based on estimates. For example, if your electricity meter has been replaced or if you have installed solar panels, it may cause a delay in data updates. Intermittent disruptions in meter remote reading can also cause delays. Typically, such situations resolve themselves within a couple of weeks or even sooner and do not require you to contact us.
Why isn’t my consumption data visible?
If your consumption data isn’t visible in the app, please contact our customer service.
I have a production contract. Why can’t I see my production figures in the app?
The app only shows the part of your production that’s sent to the power grid. This means the part of your production that you sell to us.
Why doesn’t the cost amount displayed in the app match the bill?
The cost amount in the app may not match the bill for the following reasons:
- The time period is not the same. Check that you’ve selected the time period that matches your electricity bill.
- The costs for periods may differ slightly from the costs on the bills due to rounding errors. The consumption and cost amount shown on the bill are always valid.
- A payment reminder fee might also have been added to the bill in case the bill was not paid on time.
Can I view district heating contract information in the app?
Yes. You can view your district heating contract and consumption data in the app.
Can I view and pay my bills in the app?
You can view your bills in the app, but paying via the app is not possible. You can copy a virtual bar code from your bill. We recommend to use digital payment methods such as e-invoice, Kivra or OmaPosti.
From where does the app get its temperature information?
The app gets its average temperature from the Finnish Meteorological Institute. The postal code of the place of consumption determines which observation station’s data is used.
I’m a corporate customer. Can I view my corporate contract information in the app?
Yes, the app displays the information and contracts of corporate customers.
How’s my personal data used in the app?
Your personal data is retrieved from our customer information system. We comply with the Data Protection Act when processing customer data.
Read more about data protection.
Read more about the terms and conditions of the application.