Use the mobile app to track your consumption!

How much electricity am I using? What size of bill is on its way? Is the electricity on? Our new mobile app is the easiest way to get answers to these questions.

Be among the first to download the app and give feedback on your user experience. The app is now in the beta phase and we are actively developing it.

Download here!

Use your bank credentials or a mobile certificate to enable the app. Please note that you cannot log into the app with the credentials you use for our Online Service, but must create a new user ID. At this point the mobileapp contains only our consumer customer’s information.

You can easily manage your own energy matters with the app.

Consumption reports covering time periods from hours to years

You can even track electricity consumption and its costs on an hourly basis. Monitoring consumption makes it easy to find ways of reducing your energy bills.

Easy comparison

Compare your consumption with previous years and outdoor temperatures. You can use the app to view consumption data for periods ranging from the previous day to three years ago.

What’s gone wrong?

Check for faults and outages in the Vaasan Sähköverkko area.

Experiences of the Vaasan Sähkö mobile app:

“Information is easy to find in the app. Looks cool and nicely finished. Doesn’t freeze. PIN/fingerprint/facial recognition a good feature. “

“For me, the application is easy to use and gives us Vaasan Sähkö customers more opportunities to manage our own power consumption. I view this as important from the ecological and financial perspective. ”

“Outage reports are also a good addition to the service. More outages are likely due to the greater frequency of storms, at least in the Vaasa archipelago.”

Why are banking credentials required for registration?

We need to verify who you are so that you can view your information in the app. Strong authentication is implemented using Telia’s authentication service, and your banking credentials will not be passed on to us at any stage of the authentication process.

Authentication or username creation fails

If you’re having trouble with authentication, please try again later.

If authentication succeeds but username creation fails, please contact our customer service.

Check that you’ve entered your username and password correctly. If necessary, you can also request a new password via the Forgot your password? link. Please note that you’ll need separate credentials for the app, as the Online service credentials do not yet work in the app.

Only a white/gray screen appears when I log in to the app

The problem concerns Android 10 and 11 phones. To fix this, you need to delete the app details:

Press the app icon until a separate menu appears.
Select “Application Details”.
Select “Storage”.
Select “Delete Data“
Close the app, and try signing in again.

I’ve forgotten my password, but I didn’t get a password reset message

It may take up to 15 minutes to receive the reset message. The message may also have ended up in the spam folder. If you still don’t receive or find the message, please contact our customer service. Please note that you’ll need separate credentials for the app, as the Online service credentials do not yet work in the app.

Why can’t I see my contract?

In the app, you can see the contracts in which you are a contract customer or contract partner. Your contracts may also be under different customer numbers. Change the customer number at the top right of the home screen and check the contracts under different customer numbers.

The app currently only shows the electricity contracts of private customers. District heating contracts and corporate contracts are not yet displayed.

My electricity contract’s fixed term, but the app says it’s valid until further notice

There’s an error in the app that may cause fixed-term electricity contracts to appear incorrectly as valid until further notice. The error will be corrected as soon as possible, and the correction will update the type of your electricity contract.

Why’s the start date on my electricity contract incorrect?

The start date of your contract is incorrectly displayed in the app. This doesn’t, however, affect you or your electricity contract. In the app, you’ll see the official start date of your electricity contract on the contract that has ended. The error is due to a system change.

Why do I see two different contracts for the same address?

Your electricity contract always consists of two parts: the contract you have concluded with Vaasan Sähkö and the contract you have concluded with Vaasan Sähköverkko. The Vaasan Sähkö contract applies to the energy you use, while the Vaasan Sähköverkko contract applies to electricity transmission.

Why’s there a delay in updating my consumption data?

You see your consumption data in the app with a delay of one or more days, as your consumption data is retrieved from remotely readable meters once a day.

Can I monitor my electricity consumption in real time?

Your consumption data is retrieved from remotely readable meters once a day, so it’s not, unfortunately, possible to monitor consumption in real time.

Why isn’t my consumption data visible?

If your consumption data isn’t visible in the app, please contact our customer service.

I have a production contract. Why can’t I see my production figures in the app?

The app only shows the part of your production that’s sent to the power grid. This means the part of your production that you sell to us.

I have a SPOT contract. Why doesn’t the app show the prices?

The app doesn’t display SPOT prices yet.

Can I view district heating contract information in the app?

Currently, the app only displays electricity contracts and the related information. We’re planning to bring district heating contract and consumption data to the app.

Why doesn’t the cost amount displayed in the app match the bill?

First, check that you’ve selected the time period that matches your electricity bill. The costs for periods may differ slightly from the costs on the bills due to rounding errors. The consumption and cost amount shown on the bill are always valid.

Can I view and pay my bills in the app?

Currently, this isn’t possible, but bills will be viewable in the app in the near future.

Why does the temperature curve show the wrong temperature?

This is a system error that will be fixed as soon as possible.

I’m a corporate customer. Can I view my corporate contract information in the app?

The app currently only displays the information and contracts of private customers.

How’s my personal data used in the app?

Your personal data is retrieved from our customer information system. We comply with the Data Protection Act when processing customer data.

Use our new app to view your power consumption data!